Feedback
We always welcome feedback about our Practice and services we provide. Patient feedback is important to us, and we appreciate any comments or suggestions you may have.
If you want to make a Complaint to Practice Manger please click here
If you want to make a Compliments or Suggestions please click here
For Friends and Family please press here
If you want to make a Complaint to Practice Manger please click here
If you want to make a Compliments or Suggestions please click here
For Friends and Family please press here
You and your general practice
This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the links below.
https://broadstreetmedicalcentre.co.uk/our-practice/you-and-your-general-practice/
https://broadstreetmedicalcentre.co.uk/our-practice/you-and-your-general-practice/
Complains
There are two ways a person can make a complaint
They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP surgery or dental surgery.
They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if a person wants to make a complaint about primary care services to the commissioner they should now contact their local integrated Care Board instead of NHS England.
How to complain to the NHS
They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP surgery or dental surgery.
They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if a person wants to make a complaint about primary care services to the commissioner they should now contact their local integrated Care Board instead of NHS England.
How to complain to the NHS
Data Protection
In order to provide the right level of care, we are required to hold personal information about you on our computer systems and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.
Confidentiality and Personal Information
Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both legal and contractual duty to keep your details private.
All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.
In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstance you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.
To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends or spouses unless we have prior written consent, and we do not, leave messages with others.
You have a right to see your records if you wish. Please ask at reception if you would like further details about our patient information leaflet. An appointment may be required. In some circumstances a fee may be payable.
General Data Protection Regulation (GDPR)
The practice is compliant with the GDPR regulation. Click here to see what this means for your data and how it is handled
Confidentiality and Personal Information
Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both legal and contractual duty to keep your details private.
All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.
In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstance you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.
To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends or spouses unless we have prior written consent, and we do not, leave messages with others.
You have a right to see your records if you wish. Please ask at reception if you would like further details about our patient information leaflet. An appointment may be required. In some circumstances a fee may be payable.
General Data Protection Regulation (GDPR)
The practice is compliant with the GDPR regulation. Click here to see what this means for your data and how it is handled
Making the most of your Practice
Making the Most of Your Practice
At Broad Street Medical Centre, we are committed to providing high-quality healthcare services to help you stay healthy and well. Understanding how to access and use our services efficiently ensures you receive the care you need when you need it.
Accessing Healthcare Services
There are many healthcare services available to support your well-being. Some can be accessed directly, while others require registration with a GP Practice (Surgery).
GP Appointments: To consult a GP about a medical condition, you must contact the Practice to book an appointment. If you visit without an appointment, we may ask you to return later or direct you to another healthcare professional.
Medical Tests: If your GP recommends tests, they will explain the process, including how and where they will be carried out and how to receive your results.
Specialist Referrals: If necessary, your GP will refer you to a specialist. Please note that you cannot make an NHS specialist appointment without a referral also timeframes for referral is not in our hands.
Prescriptions: If medication is required, your GP will provide a prescription, which you can take to a pharmacy for collection.
Interpreter Services: If you need an interpreter, please inform our reception team when booking your appointment. This service is available in person or by telephone and must be arranged in advance.
GP Preference: If you have a preference for a male or female GP, please check with us before registering, as availability may vary.
Help Your Practice to Help You
We strive to provide timely and efficient care. To ensure smooth operations and fairness for all patients, we kindly ask for your cooperation:
Keep Your Appointments: Please arrive on time. If you cannot attend, inform us in advance so the slot can be given to another patient in need.
Missed Appointments: Repeated failure to attend may result in de-registration from the Practice.
Booking for Multiple Family Members: If more than one family member needs an appointment, please book separate slots.
Complex Medical Issues: Inform reception if you require a longer appointment to discuss a complex medical condition.
Updating Contact Details: Notify us if your address, telephone, or mobile number changes to ensure we can contact you when needed.
Respect & Courtesy: We ask that you treat our staff and clinicians with kindness and respect at all times.
Test Results: Please wait for the advised time before contacting us for results.
Additional Healthcare Support
For minor conditions, you may not need a GP appointment. Consider the following alternatives:
Pharmacist – Can help with minor ailments like coughs, colds, and children’s minor illnesses.
Optometrist – For eye-related issues, visit an optometrist.
Dentist – Dental problems should be addressed by a dentist.
Podiatrist – Foot-related concerns can be treated by our Podiatry Services.
Out-of-Hours Care
If you become unwell and need medical attention and if you are happy to bee seen by a clinican which works out of hours we may transferred to the Out of Hours Service. Alternatively, you may be given another number to call.
For 24-hour urgent medical advice, contact NHS 111.
Your health is our priority, and we are here to support you. By working together, we can ensure that all patients receive the best possible care.
At Broad Street Medical Centre, we are committed to providing high-quality healthcare services to help you stay healthy and well. Understanding how to access and use our services efficiently ensures you receive the care you need when you need it.
Accessing Healthcare Services
There are many healthcare services available to support your well-being. Some can be accessed directly, while others require registration with a GP Practice (Surgery).
GP Appointments: To consult a GP about a medical condition, you must contact the Practice to book an appointment. If you visit without an appointment, we may ask you to return later or direct you to another healthcare professional.
Medical Tests: If your GP recommends tests, they will explain the process, including how and where they will be carried out and how to receive your results.
Specialist Referrals: If necessary, your GP will refer you to a specialist. Please note that you cannot make an NHS specialist appointment without a referral also timeframes for referral is not in our hands.
Prescriptions: If medication is required, your GP will provide a prescription, which you can take to a pharmacy for collection.
Interpreter Services: If you need an interpreter, please inform our reception team when booking your appointment. This service is available in person or by telephone and must be arranged in advance.
GP Preference: If you have a preference for a male or female GP, please check with us before registering, as availability may vary.
Help Your Practice to Help You
We strive to provide timely and efficient care. To ensure smooth operations and fairness for all patients, we kindly ask for your cooperation:
Keep Your Appointments: Please arrive on time. If you cannot attend, inform us in advance so the slot can be given to another patient in need.
Missed Appointments: Repeated failure to attend may result in de-registration from the Practice.
Booking for Multiple Family Members: If more than one family member needs an appointment, please book separate slots.
Complex Medical Issues: Inform reception if you require a longer appointment to discuss a complex medical condition.
Updating Contact Details: Notify us if your address, telephone, or mobile number changes to ensure we can contact you when needed.
Respect & Courtesy: We ask that you treat our staff and clinicians with kindness and respect at all times.
Test Results: Please wait for the advised time before contacting us for results.
Additional Healthcare Support
For minor conditions, you may not need a GP appointment. Consider the following alternatives:
Pharmacist – Can help with minor ailments like coughs, colds, and children’s minor illnesses.
Optometrist – For eye-related issues, visit an optometrist.
Dentist – Dental problems should be addressed by a dentist.
Podiatrist – Foot-related concerns can be treated by our Podiatry Services.
Out-of-Hours Care
If you become unwell and need medical attention and if you are happy to bee seen by a clinican which works out of hours we may transferred to the Out of Hours Service. Alternatively, you may be given another number to call.
For 24-hour urgent medical advice, contact NHS 111.
Your health is our priority, and we are here to support you. By working together, we can ensure that all patients receive the best possible care.
Meet the team
Practice Manager:
Mr. Akhter Khan
Deputy Practice Manager:
Ms. Janet Birtles
Doctors:
Lead GP Dr. Antony Annan
Dr. Simon Roy
Dr. Kiran Kunwar
Dr. Neimat Mohamed
Advance Nurse Practitioner:
Ms. Ana Gomes
Physician Associate:
Mr. Javed Hussain
Clinical Pharmacist:
Ms. Zebul Nasim
Practice Nurse:
Ms. Ana Gomes
Healthcare Assistant:
Ms. Michelle Jones
Medical Assistant:
Mr. Gurmeet Singh
Ms. Masuma Akter
GP Assistant:
Mr. Pratik Dave
IT Data Coordinator:
Mr. Ilia Iliev
Practice Administrators:
Ms. Dana Buja
Ms.Emma Hobday
Ms. Robina Zaman
Reception Manager:
Ms. Danielle Busatti
Reception Team:
Ms. Huma Khan, Ms. SHarmishta Saha, Ms. Nipa Saha, Ms. Thanuya Rajendran, Ms. Soheli Malek, Ms. Musamat Begum
Mr. Akhter Khan
Deputy Practice Manager:
Ms. Janet Birtles
Doctors:
Lead GP Dr. Antony Annan
Dr. Simon Roy
Dr. Kiran Kunwar
Dr. Neimat Mohamed
Advance Nurse Practitioner:
Ms. Ana Gomes
Physician Associate:
Mr. Javed Hussain
Clinical Pharmacist:
Ms. Zebul Nasim
Practice Nurse:
Ms. Ana Gomes
Healthcare Assistant:
Ms. Michelle Jones
Medical Assistant:
Mr. Gurmeet Singh
Ms. Masuma Akter
GP Assistant:
Mr. Pratik Dave
IT Data Coordinator:
Mr. Ilia Iliev
Practice Administrators:
Ms. Dana Buja
Ms.Emma Hobday
Ms. Robina Zaman
Reception Manager:
Ms. Danielle Busatti
Reception Team:
Ms. Huma Khan, Ms. SHarmishta Saha, Ms. Nipa Saha, Ms. Thanuya Rajendran, Ms. Soheli Malek, Ms. Musamat Begum
Patient Participation Group “PPG”
Aims
To let patients and staff meet, where we can discuss topics we all care about.
To provide a way for patients to make suggestions about the healthcare service they receive.
To give feedback to the practice and explore, to propose and track improvements, and to track developments and change.
To support health awareness and patient education.
Participation
We promote participation and engagement from all members of our diverse patient cohort.
We will run regular campaigns to ask patients to join. We want to represent all patient groups.
Barking & Dagenham Primary Care Network PPG
This is a group of patients from PCN East. They meet every 3 months
The group started in 2022
To let patients and staff meet, where we can discuss topics we all care about.
To provide a way for patients to make suggestions about the healthcare service they receive.
To give feedback to the practice and explore, to propose and track improvements, and to track developments and change.
To support health awareness and patient education.
Participation
We promote participation and engagement from all members of our diverse patient cohort.
We will run regular campaigns to ask patients to join. We want to represent all patient groups.
Barking & Dagenham Primary Care Network PPG
This is a group of patients from PCN East. They meet every 3 months
The group started in 2022
Job Vacancies
We are always looking for dedicated and passionate professionals to join our team. If you would like to be considered for future opportunities, please check back regularly or send your CV and a cover letter to e.broadstreet@nhs.net for future consideration.