Appointments

Information:

Fill online form or call us over the phone

How to book an appointment:

  • To resolve your administrative queries or get help with a non-urgent medical problem, including making an appointment, you can simply contact us via our online form (this can also be known, and referred to, as an e-consult / eConsult / Online consultation).
  • Call us Monday to Friday, 8am to 8pm or Saturday, 10am to 2pm, 020 8596 4400
  • Visit the practice and speak with a receptionist at the same opening times as above.

    When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.

    Our clinicians will try their best to address your concerns, should you request a particular healthcare professional, you may have to wait for an available appointment.

Non-urgent advice: How to Cancel an Appointment

Need to cancel an appointment?

On your reminder text message there will be Cancel option.

Or you can phone us on 020 8596 4400, Monday to Friday, 8am to 8pm or Saturday, 10am to 2pm,

You can log onto the NHS App, within the Appointments section you can the option to Cancel.
Please tell us if:
– There is a specific doctor, nurse or another health professional?
– You would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email?
– Do you need an interpreter?
– Do you have any other access or communication needs?
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, please phone the practice as soon as possible and before 11am.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need medical help when we are closed, call 111 or NHS 111 online. NHS 111 online is for people aged 5 and over, they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.

Call 111 if you need help for a child under 5.